Frequently Asked Questions

How can you help me? Experts v.s. beginners 

Our customer base varies from beginners to experts. Wizards of locks aims to fulfill the needs of both beginners and the professionals.

For beginners we have a specially tailorized selection of products, ranging from tools to beginners guides. We also have a You Tube channel with handpicked guidance videos to help you learn.

For the experts we have a wide selection of high quality products used by professionals such as locksmiths, emercency services and similar professional agencies.


How can I return a product

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • CD, DVD or software that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


What payment methods / currency do you take?

At Wizard Of Locks customers safety is vital. Therefore PayPal is the payment method the company has chosen for it´s customers. With this payment method all customers card numbers are invisible to the seller. And it is an easy and simple way to purchase as well.

With PayPal you can connect your credit card, debet card or bank account to your PayPal account and after you have finished your purchase at Wizard Of Locks you will be redirected to Pay Pal to complete the transaction.


How long does it take before I receive my order?

Our estimated delivery time varies after the selected destination and and all shipping methods standard. Here are some examples:

ETA : 3-5 working days 


ETA : 4-8 working days 

ETA: 5-12 working days 

ETA: 7-14 working days (Please allow up to 21 working day from day of dispatch).


My product is cheaper elsewhere!

If that happens, please let us know!

We do our ultimate best to price-match, but we will never do it at the cost of our long term service and the quality of our products.

Can I see reviews or testimonials from your customers?


We have hundreds of product reviews and separate customer testimonials on our website.