Conditions of use

General Conditions of Sale and Registration 

These general conditions apply to the use of the web shop at wizardsoflocks.com for concluding purchase contracts with Wizards Of Locks. 

The web shop offers products for purchase, including books.
Customers may register at the web shop. Customers for which special conditions apply must always register.
Confirmation of the registration will be sent to the customer by e-mail.
Wizards Of Locks may cancel a registration without stating any reasons.

The login details in the e-mail are for customer’s personal use only.
The customer shall be liable for any third party abuse insofar he is responsible for the abuse of the login details, including the obligation to pay for orders placed without authorisation.
The liability will terminate on notification of Wizards Of Locks and change of the login details.

The web shop allows a customer to purchase the products by placing them in the shopping cart of the web shop, providing the requested address details and completing the order process.
The process may be aborted at any stage.
After completion of the process the ordered products will be despatched within 1 working day.
In rare ocations please allow up to 2-3 working days.

The prices quoted are in Dollars or the currency selected by the user.
Prices may be changed without notice.
Prices quoted in the web shop do not include VAT.

VAT will be charged to customers within the United Kingdom.
No VAT will be charged to customers outside the United Kingdom.
Customers outside the United Kingdom are responsible for any duties and taxes levied by fiscal or customs authorities.

Payment must be made at the time of ordering unless otherwise agreed.
Payment can be made by the methods indicated in the web shop, which in general include Mastercard, Visa and PayPal.

The web shop is secured using the SSL (Secure Socket Layer) protocol.
Payment information such as credit card numbers and bank account details are not stored in the web shop.

Wizards Of Locks reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning payment of a previous order.

A product on offer in the web shop is usually available.
A product not any more in the web shop is in general no longer available.

We will inform you by e-mail when an ordered product is no longer available and any payment already made will be refunded.
A customer can make a reservation for products that will become available in the foreseeable future.
He will be invited by e-mail to place an order shortly before the product becomes available and details of the product, such as the price, have become known.

The web shop permits customers to subscribe to products that are regularly updated, the subscription is a reservation of forthcoming updates of the product.
The customer will be requested by e-mail shortly before publication of the updated product to confirm the subscription, upon which an order will be placed for the updated product.
After publication of the product, the order will be processed with priority.

Purchased products are delivered to the address provided during the order process.
Delivery times quoted are approximate.
Wizards Of Locks is not responsible for consequences of any delay in delivery, in particular due to computer failure or disruption in the delivery process.
These disruption can be but are not limited to delays in customs.
Increased delivery charges due to incorrect address information provided or unavailability of the customer at the indicated address may be charged to the customer.

Products may be returned only after prior agreement with Wizards Of Locks, and within fourteen days of receipt of the products.
Cost of the return is to be borne by the customer, unless the return is caused by an error of Wizards Of Locks.
Faulty products will be replaced by Wizards Of Locks free of charge, provided satisfactory proof has been given of the defect.

Wizards Of Locks endeavours to settle any disputes amicably within these general conditions.
Complaints and questions must be sent to support@wizardsoflocks.com.